Privacy Policy

1. Information we collect

Depending on how you use the website and our services, we may collect:

• Contact details: name, email address, mobile number, store type, and the message you send through our contact form.
• Business information: details you share about your store, operations, sales, margins, inventory, staffing, customers, suppliers, or goals while seeking advice or engaging us.
• Retail Business Health Check inputs: figures you enter, such as sales, cost of goods, bills, stock, units sold, customers, and repeat customers.
• Question assistant inputs: the questions you type into the assistant.
• Technical information: information that may be recorded by our hosting or security systems, such as IP address, pages visited, and timestamps.

Please avoid submitting personal or confidential information about your customers or staff unless it is necessary for the work and you are authorised to share it.

2. How we use information

We may use information to:

• Respond to enquiries and arrange introductory calls.
• Understand your retail business and provide requested advice or consulting.
• Review submitted figures and, where applicable, calculate or explain your Business Health results.
• Operate, protect, troubleshoot, and improve the website and its tools.
• Maintain business records and meet applicable legal obligations.
• Send service-related communications about an enquiry or engagement.

We will use your information for the purposes described here or for another purpose explained to you when the information is collected.

3. Question assistant and service providers

The website offers a question assistant. Information entered into it may be processed by the systems needed to operate that feature. We may also rely on service providers for website hosting, communications, security, analytics, or other business operations.

4. When we share information

We do not sell personal information. We do not intend to publish information you provide through an enquiry or consulting engagement.

5. Retention and security

We keep information only for as long as reasonably needed for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, and meeting legal requirements. Retention periods depend on the type of information and why it was collected.

We use reasonable measures intended to protect information from unauthorised access, loss, misuse, or alteration. No method of online transmission or storage can be guaranteed completely secure.

6. Your choices and requests

You may contact us to ask about, correct, or request deletion of personal information you have provided. We may need to retain some information where required by law or reasonably needed to complete an engagement, maintain records, or resolve a dispute.

You can also choose not to provide requested information, though this may limit our ability to respond or provide a service. Where processing relies on your consent, you may withdraw it by contacting us; withdrawal does not affect processing already carried out where permitted.

7. Children’s information

Our website and consulting services are intended for business owners and adults. We do not knowingly seek to collect personal information from children through the website. If you believe a child has provided personal information, contact us so we can review the request.

8. Links to other websites

The website may link to external sites or services. Their privacy practices are governed by their own policies, and SIDDHA is not responsible for them.

9. Changes to this policy

We may update this policy when our services, technology, or legal requirements change. We will post the updated version here and revise the “Last updated” date.